Seatac Limos prides itself on a
longstanding history of providing quality services to the area
since 2006, during which time the following Frequently Asked
Questions commonly arise. In the event that the information you
are seeking is not contained within our FAQ section or this site
in general, please contact us via phone or email and an agent
will respond to your questions promplty.
If I have to wait for my car to arrive,
will I be billed for my waiting time?
How will I know when my car has arrived and
who is my driver?
What sorts of vehicles may I expect?
What is your credit card processing
procedure?
What if I am unable to arrive in time for a
reservation "No Show"?
If I need to cancel a pick up, what are the
requirements?
Do you have a Guarantee of Service?
Where can I find your hourly rates?
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If I have to wait for my car to arrive, will I be billed for my
waiting time?
Our customers are privileged to free
waiting time according to what type of car they have selected.
Our operators checking all flights ETA's (for delays or earlier
arrivals).
Sedans - receive 30 minutes free on domestic
and on international flights.
Limousines - receive 30
minutes free on domestic and 50 minutes free on international
flights.
Vans - receive 30 minutes free on domestic and 50
minutes free on international flights.
Mini-vans - receive
30 minutes free on domestic and on international flights.
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How will I know when my car has arrived and who is my driver?
Your uniformed driver (suite and tie) will be holding a sign
containing your name, which will make it easier for you to find
him. The "meet and greet" is a great way to be welcomed by our
company.
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What sorts
of vehicles may I expect?
All of our cars are new
models 2004 to 2006.
Luxury Sedans are either Cadillac
and Lincoln Town Car available in dark and light colors
Stretch Limousines - Lincoln town cars and available in black
and white colors, also included in the limo is TV, VCR and CD
Player and more...
Luxury Vans - for all
airport pickups can accommodate up to 10 passengers plus their
luggage. For sight seeing or other than airport transit, the
vans can accommodate up to 14 passengers.
Mini Vans -
accommodate up to 4 passengers and up to 6 suitcases.
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What is your credit card processing procedure?
Your
credit card will be charged on the day of reservation placement.
Prepayments can be arranged online for relatives or friends of
the traveler.
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What if I am unable to arrive in time for a reservation "No
Show"?
ALL no shows will be charged full rate.
To
avoid being charged you must:
1. Call toll free so that one
of our dispatchers can get in touch with the driver and help you
to locate each other.
2. Call toll free or email in the
event your plans or flight have been changed.
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If I need to cancel a pick up, what are the requirements?
All cancellations must be made within 24 hrs prior to your
arrival. To avoid being charged you must cancel your reservation
within 24 to 12 hours before service time. You must provide
confirmation # for each reservation.
Email your
cancellation 24 hours
Fax your cancellation 24 hours
Phone Cancellation 12 - 5 hours*
* Cancellations by phone
only weekdays bet. 10am-8pm
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Do you have
a Guarantee of Service?
After you have received your
"Confirmation Number", your car is guaranteed to be there
waiting for you. (Reservation must be made at least 24 hour
prior to the time of service and with a valid credit card.)
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Where can I
find your hourly rates?
Our rates are by the hour (BTH)
also known as A/D (as directed).
2 hrs minimum on
weekdays (Mon-Thur)
3 hrs minimum on weekends (Fri-Sun)
5 hrs minimum any day if traveling outside of the greater city
limits
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